gkuhns

Category: Troubleshooting

  • Reset Photoshop preferences to default

    How to reset Photoshop preferences (In Windows):

    1. Hold down all three Ctrl+Alt+Shift buttons and open Photoshop from the start menu.
    2. As Photoshop loads, you should get a prompt asking if you would like to “delete the Photoshop settings file”, Click yes
    3. All done. Everything will be set like it was right out of the box. It even resets your “Recently opened” menu.
    I had to do this when I ran into trouble starting Photoshop in Windows 7. When I would open the program it would immediately close and give an error about not having permission to change a file. The only way to start it was to “Run as administrator” but this fixed it like a charm.

  • How to Delete (or Force Delete) Print Jobs

    When you have a print job stuck in the “deleting” stage, you either need to reboot your computer or follow these instructions.

    1. Open Command Prompt as Administrator
      • Click Start, type cmd, then right-click and choose Run as administrator.
    2. Stop the Print Spooler
      • In the Command Prompt, type: 
        net stop spooler
      • Hit Enter
    3. Delete the Stuck Files
      • Open this folder: Windows\System32\spool\PRINTERS folder
      • Delete any files ending in .SPL or .SHD
    4. Restart the Print Spooler
      • Back in Command Prompt, type: 
        net start spooler
      • Hit Enter

    Pro tip: Hit the up/down arrow keys in Command Prompt to cycle through your previous commands. This allows you to make small modifications or corrections to previously typed commands without needing to retype the entire string. In this case, when you get back to the Command Prompt, you can hit the up arrow once, tap back and remove “op” and enter “art” and hit enter.